Nana Adjei
Information Technology Student
Accra, Ghana024 000 0000nana.adjei@email.comgithub.com/nanaadjei
About Me
Final-year BSc Information Technology student at the Ghana Communication Technology University with hands-on helpdesk and networking experience. Patient with users, careful with documentation and keen to start as an IT support or network technician.
Experience
Jun – Aug 2025
Vodafone Ghana, Accra
IT Support Intern
- Resolved 15 to 20 helpdesk tickets a week on hardware, software and email problems.
- Set up laptops and user accounts for 40 new staff, and installed the software each team needed.
- Wrote a short fix guide for the ten most common faults, which the team now uses.
2024 – 2025
Department of Information Technology, GCTU
Network Lab Assistant
- Helped 50 students configure routers and switches in Cisco Packet Tracer labs.
- Kept the lab computers updated and reported hardware faults to the technician.
Education
2022 – 2026
Ghana Communication Technology University, Accra
BSc Information Technology
2018 – 2021
Achimota School, Accra
WASSCE (General Science)
Projects
- School Results Portal: Built a PHP and MySQL portal where about 400 students check their results, replacing paper notice boards.
- Campus Wi-Fi Survey: Mapped weak Wi-Fi spots in three hostels and gave the IT office a short report with fixes.
Skills
- Troubleshooting
- Helpdesk tickets
- Windows and Linux administration
- TCP/IP
- DNS
- DHCP
- VLANs
- Cisco Packet Tracer
- Basic firewall setup
- HTML
- CSS
- JavaScript
- SQL
- Python basics
Languages
- English (Fluent)
- Twi (Native)
- Ga (Conversational)
Certifications
- Google IT Support Professional Certificate
- Cisco CCNA: Introduction to Networks (in progress)
Awards
- Best Final-Year Project, Department of Information Technology 2025
Interests
- Open-source projects
- Tech meetups in Accra
- Football
References
Mr. Kojo Antwi
IT Support Lead, Vodafone Ghana
Phone: 020 000 0000
Dr. Mary Ofori
Senior Lecturer, GCTU Department of IT
Phone: 020 000 0000